What size do I need?
We have a guide of sizes in the foot of our web page, where you can see the measures and the sizes that we use. Anyway, if you have any specific doubt about a particular model, do not hesitate to contact us by chat or email. We will be happy to answer any questions.
If I can't match the size, can I change it?
Yes, of course, in addition, all size changes are free and Festela covers the costs. You will only have to follow the steps that you will find in the section of changes and returns in the footer of our web page.
Can I return a garment?
Of course, you can return items that have not been used, in perfect condition, with their corresponding invoice and original packaging. We will refund the total amount of the item in the same way you made the payment. Please follow the return instructions in the return and exchange policy at the bottom of our website.
Why is it a good idea to buy a Festela garment?
Because we guarantee that with its production, no person has been exploited, and the planet has not been polluted. Because the garments are of high quality, handmade and because they do not follow trends, they are timeless garments that will never go out of fashion. Because by buying at Festela you support fair trade and Slow Fashion and after knowing all this, it's impossible to feel bad about indulging yourself once in a while. Need to know more? Find out more about who's behind the brand and what our philosophy is in the About Us section of the website.
Do you send to the whole world?
Yes, Festela sends everyone. It is important to keep in mind that some international shipments may eventually be subject to payment of taxes and customs duties. In any case, Festela undertakes to generate the necessary documentation for customs management, but in no case will be responsible for the additional costs of shipping.
Where is my order?
We want you to be able to check your orders at all times. Therefore, when we send your order, you will receive a confirmation email in which we will provide you with a link to track your order live.
